FAQs

Faja sizing- How do I measure myself?

For our Fajas/Garments Reloj de Arena you'll need to measure around your waist right above your belly button, as well as measure around the fullest part your hips. *we have a video explaining this on our IG profile. 

What are fajas Reloj de Arena?

  • Fajas reloj de arena are Butt lift garments that have been modified to fit bodies with a smaller waist and larger hips. Traditional fajas are made of one size. Our Fajas reloj de arena are double size, which means you'll get a size at the waist and a different size at the hips. 

Who can wear Fajas Reloj De Arena ?

  • Anyone can wear our fajas. They are specifically for everyday use, postpartum and post surgery. 

How long after surgery or postpartum should I begin wearing a Faja?

  • We recommend to wait at least one week post surgery to begin wearing our second stage garments. For postpartum it is best to wait a minimum of 2-3 days. 

Restocks?

  • We restock our fajas every 1-2 weeks. Please sign up with your email under the faja wanted to get notified as soon as we restock.

    Where are your items being shipped from? 

    • San Diego, California 

    Do you ship internationally?

    • Yes 

    How long will it take to receive my order (USA)?

    • All orders are processed in 2-3 business days. After order is processed order is immediately shipped via USPS priority mail that usually takes 2-5 business days to receive depending on location. 

    Refunds/Exchanges?

    • Please check our exchange policy for information. 

    Lost or Stolen Packages?

      • If you believe your package has been lost or stolen it is very important to notify USPS within 5 business days. We are not responsible for any lost or stolen packages. All of our packages are insured through USPS and you will need to file a claim with them asap.
    • If you added Guide Shipping Protection to your order and now are experiencing issues, please go to http://www.guidepro.io to file a claim. Once submitted a Guide representative will begin processing your claim and follow up with you via email