Refund policy

 

For all  Exchanges please read Policy and submit your Return request link below:

(please copy and paste link to your browser)

 https://forms.gle/QYtBWUW7PJTDe6Ax9

We DO NOT offer refunds, and the below information applies to EXCHANGES ONLY applied as Store Credit!

NOTE: Shipping Costs are not refunded or applied to store credit during exchange process.

If you must exchange your garment we do have a restock fee that you must pay before receiving store credit. 

EXCHANGES

If you would like to submit for an exchange of a product you have previously purchased, it is not a problem. We cannot guarantee that the item you wish to purchase after your return will remain in stock by the time we receive your returns, so as a measure to help you purchase future items, we will apply your amount minus any shipping charges as a Store Credit (gift card) which will be available upon your checkout process (as a code).

In order for your item to qualify for a return, here are the requirements listed below;

• The item must be sent back to us within 7 days from the date the item was delivered.

• The item must be received in its original condition – unworn (initial try on is acceptable), unwashed, with all tags still attached in their original locations.

• Not smell of ladies perfume/deodorant, bodily fluids,  dirty or foul odor on Garments/fajas are unacceptable please ensure the highest level of care when handling your items while trying on your order.

- Only 1 exchange is allowed per order 

• Items received not in their original state will automatically be returned to the customer, we reserve all rights to rejecting a returned items if we see fit it does not meet the required conditions.

NOTE: Buyers responsible for shipping of all items back and forth to our location, any and all shipping charges are not eligible for store credits/vouchers.

Exchanges/Store credit are processed within 5-10 working days of receiving your item(s)

 

FAULTY MERCHANDISE

We always strive to make every transaction the best for our customers to feel satisfied and happy with their purchases, for whatever reason an item is received and is not of the state it should be, we will make the effort to correct it.

If an item is faulty due to manufacturing, we will gladly replace or exchange for store credit/voucher. *Items are not guarantee to remain in stock, if your purchased item is not available we will automatically issue you a store credit/voucher.

We will send you a return label free of charge by email for you to return your items.

As soon as we receive your item, we will examine the condition and the fault, upon verification we will issue your replacement or store credit/voucher, whichever applies.

In order for a faulty claim to be issued, you must contact us at: SALES@FITDOLLCOLLECTION.COM 48 hours of receiving your item, if provided after the allotted time, you will be responsible for shipping charges.

Non – Returnable Items

Items which do not qualify for returning, exchanging or store credit are as follows;

All items on “SALE”

Swimsuits

email SALES@FITDOLLCOLLECTION.COM for questions or concerns.

 ORDER CANCELLATION POLICY 

 We cannot cancel or make some changes to your order. This can include but is not limited to: